Refund policy
📦 Return & Refund Policy – Vilcaria LLC
We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.
✅ Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- It must include original packaging
- Proof of purchase (order number or receipt) is required
📩 How to Start a Return
To initiate a return, contact us at:
📧 vilcariaglobal@gmail.com
Once your request is approved, we will provide:
- Return instructions
- Return shipping details
⚠️ Important: Items sent without prior approval will not be accepted.
📍 Return Address
Returns must be sent to our U.S. processing address:
Vilcaria LLC
30 N Gould St, Unit 33363
Sheridan, WY 82801
United States
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
⚠️ Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at 📧 vilcariaglobal@gmail.com so we can resolve the issue quickly.
❌ Non-Returnable Items
The following items cannot be returned:
- Personalized or custom jewelry
- Items on sale
- Gift cards
🔄 Exchanges
To exchange an item:
- Request a return
- Once approved, place a new order
🇪🇺 European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return within 14 days, for any reason.
Conditions:
- Item must be unused and in original packaging
- Proof of purchase required
💸 Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection
- If approved, refunds are processed within 10 business days to your original payment method
⏳ Banks or payment providers may take additional time to reflect the refund.
If more than 15 business days have passed after approval, contact us at:
📧 vilcariaglobal@gmail.com